Support for Guests

  • What is Your.Rentals?

    Why does my booking info mention Your.Rentals? When you book a vacation rental property through our boo...

    Jun 12, 2019 01:27PM CEST
  • Guest: Cancelling a booking

    How do I cancel my booking? Cancellation by Guest If for any reason you need to cancel a booking in Your...

    Feb 04, 2019 01:36PM CET
  • Guest: Reporting a Problem

    How do I resolve a problem with my booking? Reporting a Problem In the event that you experience any iss...

    Feb 04, 2019 01:37PM CET
  • Guest: Optional Extras

    How do optional extras work? Some properties give guests the option of adding extras to their booking, such...

    Feb 04, 2019 01:38PM CET
  • Guest: Refunds

    How and when do I receive a refund? Am I entitled to a refund? You are always entitled to a full refund ...

    Feb 04, 2019 01:40PM CET

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